Designers

Customer Service

1. RETURN POLICY
2. SHIPPING POLICY
3. CUSTOMER EDUCATION
4. FAQS: KNOW THE FACTS ABOUT JEWELRY
5. REPAIRS

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1. RETURN POLICY
All Orders are Non-Returnable.
2. SHIPPING POLICY

In order to provide the highest level of customer service to our clients we offer FREE 2 day shipping. Standard orders are processed the next business day (Monday thru Friday). We guarantee any order received by noon (central time) will arrive 2 business days later.

Next Day Shipping- upgrade charge $10
Next Day Saturday Delivery - upgrade charge $25 (applies to orders going out on Fridays)
3. CUSTOMER EDUCATION

Caring For your Jewelry

  • When not wearing your jewelry it should always be stored in the pouches provided to you by Whim. It is preferred to store pieces separately as stones can scratch each other. Some stones are very soft and porous i.e.: turquoise, therefore we recommend applying fragrances and hairspray before putting your jewelry on. Always remove your jewelry prior to bathing as to prevent soap build up- This will dull the color of your stones quickly.

  • Cleaning your jewelry often will continue to enhance its beauty. You can purchase a jewelry cleaning solution or mix gentle soap and water. Use a small toothbrush and gently scrub each piece. Gemstones such as diamonds, rubies, and sapphires can be cleaned in an ultrasonic cleaner. You can also clean citrines, garnets, iolite, peridot, and amethyst in an ultrasonic- No pave set diamonds in Ultra Sonic Cleaner.

    The following stones should only be cleaned by hand with warm water and toothbrush as they are soft, porous, and can be damaged by certain solutions:

  • Emeralds
  • Pearls
  • Turquoise
  • Coral
  • Apatite
  • Tanzanite

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    4. FAQS: KNOW THE FACTS ABOUT JEWELRY

  • What is the difference in 18k and 14k yellow gold?
    Gold is a precious metal and very soft when pure 24k
    Gold is alloyed (mixed without other metals) to make it harder
    The purity of gold is measured in karats- 18k is 75% gold 14k is 58.3% gold

  • What is the difference between Yellow gold, White gold, Rose gold, Green gold?
    Alloys (metal) added to create colors in gold: Yellow gold- 50% silver 50% copper White gold- nickel, zinc, copper, tin and manganese (these alloys more white gold harder than yellow gold)Pink gold- 90% copper 10% silver Green gold- High proportion of silver or cadmium. Remember 18k is 75% gold and 14k is 58.3%

  • What is platinum?
    Platinum is a very strong dense precious metal with a white color. Platinum is usually 95% pure is very sturdy and holds stones well. Platinum was discovered in Russia in the 1700s.

  • What are the differences in pearls?

    Natural pearls- no human interference
    Cultured pearls- pearls made by inserting a bit of a mother of pearl into a living oyster
    Baroque Pearls- irregularly shaped pearls
    Tahitian Pearls- large black, grey, silver, peacock pearls cultured in the Black lipped oyster in French Polynesia.
    Freshwater Pearls- Are grown in lakes and ponds. Starts with a tiny piece of tissue inserted as the pearl starter. The oyster then covers the tissue with nacre. The process takes 4 to 6 years.
    Akoya- Saltwater pearls from Japan- Cultivated in the ocean along the coast of Japan. The Akoya mollusk is implanted with a round bead and the nacre envelops around it. Prices vary with the thickness, luster, and smoothness.
    South Sea Pearls- Are the largest, most rare pearl- different regions produce different colors and sizes- White South Sea are mainly from Australia harvests Golden South Sea tend to be more from Indonesian Seas. It can take up to 10,000 pearls to find a single matched pair to make a pair of earrings.

  • What should I look for in pearls?
    Luster, shape, and surface quality. Are they well matched and thickness of the nacre.

    • 5. REPAIRS

    We will repair damaged merchandise. If you have a repair, please contact customer service at 1 888-851-WHIM to obtain a return authorization. Please write the return authorization number on the outside of the box.